Privacy Policy

Effective Date: March 29, 2026  |  Last Updated: March 29, 2026

1. Introduction and Who We Are

Welcome to Dions ("we," "us," "our," or "the Company"). We are a food service business operating in the United States, dedicated to providing high-quality dining experiences to our valued customers. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and in compliance with all applicable laws.

This Privacy Policy applies to all personal information we collect through our website located at pizzdions.rest, our online ordering platforms, in-store interactions, phone orders, and any other services we provide. By accessing or using our website or services, you agree to the practices described in this Privacy Policy.

Our contact details for all privacy-related matters are as follows:

We encourage you to contact us at any time if you have questions or concerns about how your personal data is handled. Our dedicated privacy team is available to assist you promptly and professionally.

2. Legal Framework and Applicable Laws

As a business operating within the United States, we comply with a range of applicable federal and state privacy laws, including but not limited to:

• The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) — applicable to California residents
• The Federal Trade Commission Act (FTC Act) — governing unfair or deceptive practices in commerce, including data privacy
• The Children's Online Privacy Protection Act (COPPA) — protecting the online privacy of children under 13
• The CAN-SPAM Act — regulating commercial email communications
• The Telephone Consumer Protection Act (TCPA) — governing telephone and SMS marketing communications
• Any other applicable state and federal privacy regulations

We are committed to honoring your rights under these laws and maintaining the highest standards of data protection across all our operations.

3. Information We Collect

We collect various categories of information in order to provide, improve, and personalize our food services. The types of information we collect are described in detail below.

3.1 Personal Identification Information

When you interact with us, we may collect personally identifiable information, including:

• Full name — provided when placing an order or creating an account
• Email address — used for order confirmations, receipts, and marketing communications
• Phone number — used for delivery coordination and customer service
• Mailing or delivery address — required for delivery orders
• Date of birth — where required for age verification purposes
• Account credentials — username and encrypted password if you create an account

3.2 Payment and Transaction Information

To process your food orders and payments, we collect:

• Credit or debit card details (processed securely through PCI-DSS compliant payment processors)
• Billing address associated with your payment method
• Transaction history, including items ordered, order amounts, and order dates
• Gift card or promotional code information, where applicable

3.3 Usage and Behavioral Data

When you visit our website at pizzdions.rest, we automatically collect certain information about your interaction with our digital platforms:

• Pages visited, links clicked, and time spent on each page
• Search queries made on our website
• Items viewed, added to cart, or removed from cart
• Order history and frequency of visits
• Referring URLs (the website that directed you to ours)
• Session duration and bounce rates

3.4 Device and Technical Information

Our systems automatically collect technical information from the devices you use to access our services:

• IP address and approximate geographic location (at the city or regional level)
• Browser type and version (e.g., Chrome, Firefox, Safari)
• Operating system and version
• Device type (desktop, mobile, tablet)
• Screen resolution and language settings
• Time zone settings
• Unique device identifiers

3.5 Location Data

With your consent, we may collect precise geolocation data to:

• Identify the nearest Dions location to you
• Facilitate accurate delivery services
• Provide location-based promotions and offers

You may disable location access at any time through your device settings.

3.6 Communications Data

If you contact us by email, phone, or through our website contact forms, we retain records of:

• The content of your messages and inquiries
• Your contact details provided in the communication
• Our responses and the date and time of communications
• Customer feedback and satisfaction survey responses

3.7 Information Collected from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms if you connect your account or follow our pages
• Food delivery aggregator platforms (e.g., third-party delivery apps)
• Analytics and advertising partners
• Publicly available data sources

4. How We Use Your Information

We use the information we collect for specific, legitimate purposes directly related to our food service operations. We will only use your personal data in ways that are consistent with the purposes for which it was collected.

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, both online and by phone
• Managing delivery logistics and coordinating with delivery drivers
• Sending order confirmations, receipts, and status updates
• Processing payments and issuing refunds where applicable
• Managing your customer account and order history

4.2 Customer Support and Communication

• Responding to your inquiries, complaints, and feedback
• Resolving issues with orders, deliveries, or billing
• Notifying you of important changes to our menu, services, or policies
• Sending operational communications required for service delivery

4.3 Marketing and Promotional Activities

• Sending you promotional emails, newsletters, and special offers with your consent
• Informing you about new menu items, seasonal specials, and limited-time deals
• Administering loyalty programs, contests, and sweepstakes
• Conducting targeted advertising based on your order history and preferences
• Retargeting campaigns through digital advertising platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send you, or by contacting us directly at [email protected].

4.4 Analytics and Service Improvement

• Analyzing customer behavior and preferences to improve our menu and services
• Monitoring website performance, functionality, and user experience
• Conducting market research and trend analysis
• Developing new products and services based on customer demand
• Measuring the effectiveness of our marketing campaigns

4.5 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities and law enforcement
• Preventing, detecting, and investigating fraudulent transactions or misuse of our services
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of our customers, staff, and the public

5. Cookies and Tracking Technologies

Our website at pizzdions.rest uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing activities.

5.1 Types of Cookies We Use

You may manage your cookie preferences through your browser settings or by using our cookie consent tool. Note that disabling certain cookies may affect the functionality of our website. For more detailed information, please refer to our full Cookie Policy available on our website.

6. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in certain circumstances as described below.

6.1 Service Providers and Business Partners

We work with carefully selected third-party service providers who assist us in operating our business. These providers are contractually obligated to protect your data and may only use it for the specific purposes we authorize. Our service providers include:

• Payment processors — to securely handle credit card and online payment transactions
• Delivery logistics providers — to coordinate food delivery to your address
• Email service providers — to send transactional and marketing emails
• Analytics platforms — such as Google Analytics to analyze website traffic
• Customer relationship management (CRM) systems — to manage customer accounts and interactions
• Cloud hosting and IT service providers — to store and process data securely
• Advertising networks — to display targeted advertisements

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required to do so by law or in response to valid legal processes, including:

• Compliance with a court order, subpoena, or legal obligation
• Responses to requests from law enforcement or government authorities
• Investigation of fraud, security breaches, or illegal activities
• Protection of the rights, property, or safety of Dions, our customers, or the public

6.3 Business Transfers

In the event that Dions undergoes a merger, acquisition, restructuring, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or use of your personal information, and you will be given the opportunity to exercise your rights regarding your data.

6.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes.

7. Data Security

The security of your personal information is a top priority for us at Dions. We implement a comprehensive range of technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

7.1 Technical Safeguards

• SSL/TLS encryption — all data transmitted between your browser and our servers is encrypted using industry-standard Secure Socket Layer (SSL) technology
• PCI-DSS compliance — payment processing meets Payment Card Industry Data Security Standards
• Firewalls and intrusion detection systems — protecting our network infrastructure
• Regular security audits and vulnerability assessments
• Secure data storage with encrypted databases and access controls
• Multi-factor authentication for internal system access

7.2 Organizational Safeguards

• Staff training on data privacy and security best practices
• Strict access controls limiting data access to authorized personnel only
• Data minimization practices — collecting only the information we need
• Regular review of data handling and security procedures
• Vendor due diligence to ensure third-party compliance with security standards

In the event of a data breach that affects your personal information, we will notify you and relevant authorities in accordance with applicable federal and state breach notification laws.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights and providing you with clear mechanisms to exercise them.

8.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

8.2 General Rights for All Users

Regardless of your location within the United States, we extend the following privacy rights to all our customers:

• Right of Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal information
• Right to Deletion: Request deletion of your personal information in certain circumstances
• Right to Opt-Out of Marketing: Unsubscribe from promotional communications at any time
• Right to Withdraw Consent: Where processing is based on your consent, withdraw that consent at any time

8.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected] (please include "Privacy Rights Request" in the subject line)
• Website: pizzdions.rest

We will respond to your request within the timeframe required by applicable law. For California residents, we will respond within 45 days of receipt of a verifiable consumer request (with a possible 45-day extension where necessary). We may need to verify your identity before processing your request to ensure the security of your information.

You may also designate an authorized agent to submit requests on your behalf, provided that you provide written authorization and we can verify your identity.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Our data retention practices are as follows:

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data disposal procedures.

10. Children's Privacy

Dions is a food service business whose online ordering and website services are directed at adults aged 18 and above. We do not knowingly market to, solicit, or collect personal information from children under the age of 18. Our website is not designed or intended for use by minors.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect, use, or disclose personal information from children under 13 years of age. If we become aware that we have inadvertently collected personal information from a child under 13 without verified parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will promptly investigate and, where appropriate, delete the information.

Parents and guardians are encouraged to monitor their children's online activities and to supervise any use of our website to prevent unauthorized registration or data submission by minors.

11. International Data Transfers

Dions is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. However, some of our third-party service providers may be located in, or operate from, other countries.

If your personal information is transferred outside of the United States, we take steps to ensure that it receives an adequate level of protection, including through contractual arrangements that impose equivalent privacy and security obligations on our service providers.

By using our website and services, you acknowledge and consent to the processing of your personal information in the United States and in any other country where our service providers operate, which may have different data protection standards than those in your country of residence.

12. Third-Party Links and Websites

Our website at pizzdions.rest may contain links to third-party websites, including food delivery platforms, social media pages, and partner businesses. This Privacy Policy applies only to our own website and services.

We are not responsible for the privacy practices of any third-party websites or services, and we encourage you to review the privacy policies of any external websites you visit. Clicking on a third-party link from our website is entirely at your own risk, and we do not endorse, control, or assume responsibility for the content or privacy practices of those third parties.

13. Social Media and Online Reviews

We maintain an active presence on various social media platforms. When you interact with our social media accounts, the privacy practices of those platforms also apply to your interactions. We may collect information from your public social media profiles if you mention, tag, or interact with our brand.

If you leave a review on our website, on social media, or on third-party review platforms, please be aware that the information you submit may be publicly visible. We may use customer reviews and testimonials for promotional purposes, but we will always respect your preferences regarding attribution.

14. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, our website does not respond to Do Not Track signals because there is no universally accepted standard for how websites should respond to such signals.

However, you can still manage your tracking preferences through your browser cookie settings and through our cookie consent tool available on our website. We are committed to honoring your privacy choices to the greatest extent possible.

15. How to File a Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can attempt to resolve the matter directly and efficiently.

15.1 Contact Us Directly

Please submit privacy complaints or concerns to:

• Email: [email protected]
• Website: pizzdions.rest

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

15.2 Filing a Complaint with Government Authorities

If you are not satisfied with our response, or if you believe we are processing your personal data in violation of applicable law, you have the right to file a complaint with the appropriate regulatory authority:

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on our website at pizzdions.rest
• Update the "Last Updated" date at the top of this document
• Notify registered users via email where required by law
• Display a prominent notice on our website for a reasonable period following significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the revised terms.

17. Contact Information for Privacy Inquiries

For all privacy-related questions, requests, or concerns, please do not hesitate to reach out to us. We are committed to responding to your inquiries promptly and thoroughly.

When contacting us regarding a privacy matter, please include the following information to help us process your request efficiently:

• Your full name and contact information
• A clear description of your inquiry or request
• Your state or territory of residence (where applicable)
• Any reference numbers from previous communications

This Privacy Policy was last updated on March 29, 2026. All previous versions of this Privacy Policy are superseded by this document.