Terms of Service

Effective Date: March 29, 2026  |  Last Updated: March 29, 2026

1. Acceptance of Terms

By accessing, browsing, or using the Website located at pizzdions.rest, placing an order, creating an account, or otherwise engaging with any service offered by Dions, you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy, which is incorporated herein by reference.

These Terms constitute a legally binding agreement between you and Dions. Your continued use of the Website following the posting of any amendments to these Terms shall constitute your acceptance of such amendments. If you are using our services on behalf of a business or legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" and "your" shall refer to that entity.

These Terms apply to all visitors, users, customers, and others who access or use our Website and services, whether in connection with online ordering, catering inquiries, account registration, or any other interaction with Dions.

You must be at least 18 years of age, or the age of majority in your jurisdiction, to use our services without parental or guardian consent. By using our Website, you represent that you meet this age requirement. We do not knowingly collect information from or direct services to individuals under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA).

2. Description of Services

Dions is a food service business operating in the United States. Our services include, but are not limited to, the following:

• Online Food Ordering: Users may place orders for food and beverages through our Website for pickup, delivery, or dine-in, subject to availability and applicable service areas.
• Menu Browsing: Users may view our current menu offerings, including food items, prices, nutritional information (where provided), and special promotions.
• Catering and Special Orders: Users may inquire about or place catering orders for events, parties, or group gatherings.
• Loyalty Programs and Promotions: We may offer loyalty rewards, discount programs, coupons, and promotional offers from time to time, subject to additional terms and conditions.
• Account Management: Registered users may create and maintain accounts to manage their orders, preferences, and personal information.
• Customer Support: We provide customer support via email, phone, or other communication channels to assist with inquiries, complaints, and order-related issues.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice, and without liability to you or any third party. Menu items, pricing, and availability are subject to change without prior notice. All orders are subject to our acceptance and availability of ingredients and products.

Dions does not guarantee uninterrupted access to the Website or services. We may perform maintenance, updates, or modifications that temporarily affect availability. We will make reasonable efforts to notify users of significant planned outages in advance.

3. User Accounts and Registration

Certain features of our Website and services may require you to register for an account. When creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Maintain the security and confidentiality of your login credentials, including your password;
• Immediately notify us at [email protected] of any unauthorized use of your account or any other security breach;
• Accept responsibility for all activities that occur under your account, whether or not authorized by you.

We reserve the right to suspend, deactivate, or terminate your account at any time if we determine, in our sole discretion, that you have violated these Terms, provided false information, engaged in fraudulent activity, or otherwise misused our services. You may not create multiple accounts for deceptive purposes or to circumvent restrictions placed on a prior account.

4. User Obligations and Prohibited Activities

As a condition of your access to and use of our Website and services, you agree to comply with all applicable federal, state, and local laws, regulations, and ordinances, including but not limited to those governing food safety, commerce, and consumer protection in the United States.

4.1 General User Obligations

You agree to:

• Use the Website and services only for lawful purposes and in accordance with these Terms;
• Provide accurate and truthful information when placing orders or communicating with us;
• Pay for all orders placed through our Website in accordance with the payment terms set forth herein;
• Treat our employees, contractors, and representatives with respect and courtesy;
• Comply with any specific instructions provided at the time of ordering or service delivery.

4.2 Prohibited Activities

You are expressly prohibited from engaging in any of the following activities:

• Using our Website or services for any unlawful, fraudulent, or deceptive purpose;
• Placing fraudulent or fictitious orders, including orders with false payment information or delivery addresses;
• Attempting to gain unauthorized access to our systems, databases, servers, or networks;
• Interfering with or disrupting the integrity or performance of the Website or the data contained therein;
• Using automated tools, bots, scrapers, or other technical means to access, collect, or extract data from our Website without our express written consent;
• Impersonating any person or entity, including Dions employees or representatives;
• Uploading or transmitting viruses, malware, or any other harmful code to our Website;
• Harvesting or collecting personal information of other users without their consent;
• Posting, transmitting, or distributing any content that is defamatory, obscene, offensive, hateful, or otherwise objectionable;
• Engaging in any activity that could damage the reputation of Dions or its affiliates;
• Violating any intellectual property rights of Dions or third parties;
• Reselling our products or services without our express written authorization;
• Circumventing any security or access control measures implemented on our Website;
• Using our services in any manner that could expose Dions to legal liability.

Violation of these prohibitions may result in immediate termination of your account and access to our services, and may subject you to civil or criminal liability under applicable law. We reserve the right to report any illegal activities to appropriate law enforcement authorities.

5. Ordering, Pricing, and Payment Terms

5.1 Order Placement and Confirmation

All orders placed through our Website are subject to acceptance by Dions. Receipt of an order confirmation does not guarantee fulfillment. We reserve the right to refuse or cancel any order for any reason, including but not limited to unavailability of items, errors in pricing, suspected fraud, or operational limitations. In the event of a cancellation, we will notify you as promptly as possible and arrange a refund of any payments already processed.

5.2 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without prior notice. Prices do not include applicable sales tax, delivery fees, or service charges, which will be calculated and displayed at checkout. We strive to ensure pricing accuracy; however, in the event of a pricing error, we reserve the right to cancel the order and notify you of the correct price, giving you the option to reorder at the correct price or receive a full refund.

5.3 Payment Methods

We accept payment through the methods displayed at checkout, which may include major credit cards, debit cards, and other electronic payment methods. By providing payment information, you represent and warrant that you are authorized to use the payment method and that all payment information you provide is accurate and complete. You authorize us to charge the applicable fees to your designated payment method at the time of order placement.

5.4 Taxes

You are responsible for paying all applicable federal, state, and local taxes, levies, and duties associated with your orders. We will collect and remit applicable sales tax as required by law in the jurisdictions where we operate.

5.5 Refunds and Cancellations

Our refund and cancellation policy is subject to the specific circumstances of each order. If you have a concern about your order, please contact us at [email protected] as soon as possible. Refunds may be issued at our sole discretion and are subject to our internal review process. Chargebacks or disputes initiated without first contacting us may result in account suspension.

6. Intellectual Property Rights

All content, materials, and intellectual property available on or through our Website are the exclusive property of Dions or its licensors and are protected by applicable United States and international intellectual property laws, including copyright, trademark, trade dress, patent, and trade secret laws.

6.1 Our Intellectual Property

The following are owned by or licensed to Dions and may not be used without our express prior written permission:

• The Dions name, logo, trade name, and all related trademarks and service marks;
• All text, graphics, images, photographs, videos, audio clips, and other content on our Website;
• The design, layout, look, appearance, and structure of our Website;
• All software, code, databases, and technical elements underlying our Website;
• All recipes, menu descriptions, and proprietary culinary concepts.

6.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial purposes in connection with using our services. This license does not include the right to:

• Reproduce, distribute, modify, create derivative works of, or publicly display any content from our Website;
• Use any data mining, robots, or similar data gathering tools;
• Use our trademarks, logos, or brand elements without our express written consent;
• Frame or mirror any portion of our Website on another website or platform.

6.3 User-Submitted Content

If you submit, post, or transmit any content, reviews, feedback, or materials to us through our Website or other channels, you grant Dions a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any medium. You represent and warrant that you own or have the necessary rights to grant this license and that your submission does not infringe any third-party rights.

7. Food Allergen and Dietary Information Disclaimer

Dions takes food safety seriously. However, our kitchen environment may contain or use common allergens including, but not limited to, gluten, dairy, eggs, nuts, soy, shellfish, and other potential allergens. We cannot guarantee that any menu item is completely free from allergens or cross-contamination. If you have a food allergy, sensitivity, or dietary restriction, it is your responsibility to inquire directly with us before placing an order. We are not liable for any adverse reactions resulting from allergen exposure unless caused by our gross negligence or willful misconduct.

Nutritional information and ingredient details provided on our Website are estimates and may not be fully accurate due to variations in preparation, portion sizes, and ingredient sources. Such information should not be relied upon as a substitute for professional nutritional advice.

8. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DIONS PROVIDES THE WEBSITE AND ALL SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE WEBSITE;
• WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED;
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF ANY FOOD OR BEVERAGE PRODUCTS BEYOND WHAT IS REQUIRED BY APPLICABLE LAW.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such cases, our warranties are limited to the minimum extent permitted by applicable law.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, INCLUDING THE FEDERAL TRADE COMMISSION ACT AND OTHER APPLICABLE CONSUMER PROTECTION REGULATIONS, DIONS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE WEBSITE OR SERVICES;
• DAMAGES ARISING FROM ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY PERSONAL INFORMATION STORED THEREIN;
• DAMAGES ARISING FROM ERRORS, INACCURACIES, OR OMISSIONS IN ANY CONTENT OR MATERIALS;
• DAMAGES ARISING FROM THE CONDUCT OF ANY THIRD PARTY IN CONNECTION WITH OUR SERVICES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO DIONS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The limitations of liability in this section apply regardless of the form of action, whether in contract, tort, strict liability, or any other legal theory, even if Dions has been advised of the possibility of such damages.

10. Indemnification

You agree to defend, indemnify, and hold harmless Dions and its officers, directors, shareholders, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

• Your use of or access to the Website or services;
• Your violation of any provision of these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any third-party rights, including intellectual property rights or privacy rights;
• Any content or materials you submit, post, or transmit through our Website;
• Your negligent or wrongful conduct;
• Any disputes between you and any third party in connection with our services.

We reserve the right, at our expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate fully with us in asserting any available defenses. You agree not to settle any such matter without our prior written consent.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Dions. Such links are provided solely for your convenience and informational purposes. We have no control over, and assume no responsibility for, the content, privacy policies, practices, or terms of any third-party sites or services. We do not endorse or make any representations about third-party websites or the products or services offered therein.

If you access any third-party websites or use third-party services through our Website, you do so entirely at your own risk. We encourage you to review the terms and privacy policies of any third-party services you use in connection with our Website. Your interactions with third-party services are governed solely by their respective terms and conditions.

We may partner with third-party delivery platforms, payment processors, or marketing services. Your use of such third-party services is subject to their respective terms of service, and any disputes arising from such use should be directed to the relevant third party.

12. Privacy and Data Protection

Your privacy is important to us. Our collection, use, storage, and disclosure of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Website and services, you consent to the collection and use of your information as described in our Privacy Policy.

We comply with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and its amendments under the California Privacy Rights Act (CPRA), to the extent applicable. Users located in California have specific rights regarding their personal information, as detailed in our Privacy Policy.

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

13. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the laws of the state in which Dions is registered and operates, without regard to its conflict of law provisions. The Federal Arbitration Act, federal arbitration law, and federal consumer protection statutes, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), shall apply where applicable.

Any legal action, suit, or proceeding arising out of or related to these Terms or your use of our services that is not subject to arbitration under Section 14 shall be brought exclusively in the federal or state courts of competent jurisdiction in the state where Dions operates, and you hereby consent to the personal jurisdiction and venue of such courts. You waive any objection to the laying of venue of any such proceeding in such courts and waive any objection that such courts are an inconvenient forum.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or our services informally by contacting us at [email protected]. We will attempt in good faith to resolve the dispute within thirty (30) days of receiving your written notice. This informal dispute resolution process is a prerequisite to initiating any formal proceedings.

14.2 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms, including the formation, validity, enforceability, scope, or application thereof, shall be submitted to and finally resolved by binding arbitration under the rules of the American Arbitration Association (AAA) then in effect, except as otherwise provided herein. The arbitration shall be conducted in the English language and shall take place in the state where Dions operates, unless otherwise agreed by the parties.

The arbitrator shall have authority to award any remedy available at law or in equity, subject to the limitations set forth in these Terms. The arbitrator's decision shall be final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

14.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights, unauthorized access to computer systems, or other irreparable harm where monetary damages would be inadequate. Small claims court actions may be brought by either party for disputes within the applicable jurisdictional limits.

14.5 Time Limitation on Claims

You agree that any claim or cause of action arising out of or related to use of our services or these Terms must be filed within one (1) year after such claim or cause of action arose. Claims filed after this period shall be forever barred. Some jurisdictions do not allow limitations on time to bring claims, so this provision may not apply to you.

15. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use our Website or services. We reserve the right, in our sole discretion, to terminate or suspend your access to all or any part of our Website and services, with or without notice, for any reason, including but not limited to:

• Violation of any provision of these Terms;
• Engaging in fraudulent, illegal, or harmful conduct;
• Posing a threat to the safety, security, or rights of others;
• Non-payment or chargebacks;
• Requests from law enforcement or government authorities;
• Discontinuation or material modification of our services.

Upon termination, your right to access and use our Website and services shall immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to provisions on intellectual property, limitation of liability, indemnification, governing law, and dispute resolution. Termination shall not relieve you of any obligations or liabilities that arose prior to the termination date.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not affect any outstanding orders or payment obligations.

16. Changes to These Terms

We reserve the right to modify, update, or revise these Terms of Service at any time in our sole discretion. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our Website. We may also notify registered users via their account email address.

Your continued use of the Website or services after the posting of revised Terms constitutes your acceptance of and agreement to the updated Terms. If you do not agree to the revised Terms, you must discontinue your use of the Website and services immediately. We encourage you to periodically review these Terms to stay informed of any updates.

We will not make retroactive changes that materially reduce your rights under these Terms without providing at least thirty (30) days' advance notice, except where required to do so by applicable law or for security reasons.

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, the provision shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect. The parties agree to negotiate in good faith a replacement provision that is valid and enforceable and that comes as close as possible to expressing the intention of the original provision.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements posted on our Website, constitute the entire agreement between you and Dions with respect to your use of the Website and services. These Terms supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, relating to the subject matter hereof. No waiver of any provision of these Terms shall be effective unless in writing and signed by an authorized representative of Dions.

19. Waiver

The failure of Dions to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. No waiver of any breach or default shall constitute a waiver of any subsequent breach or default. Any waiver by Dions must be in writing and signed by an authorized representative of Dions to be effective.

20. Force Majeure

Dions shall not be liable for any failure or delay in the performance of its obligations under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions or restrictions, labor disputes or strikes, utility failures, internet outages, cyberattacks, supply chain disruptions, or any other event of force majeure. In such circumstances, we will make reasonable efforts to resume performance as soon as practicable and will notify you of the situation where feasible.

21. Electronic Communications and Consent

By using our Website and services, you consent to receive electronic communications from us, including but not limited to order confirmations, receipts, account notifications, promotional communications (subject to your preferences), and legal notices. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. You may opt out of promotional communications at any time by following the unsubscribe instructions contained in such communications or by contacting us directly.

22. Accessibility

Dions is committed to ensuring that our Website is accessible to all users, including those with disabilities. We strive to comply with applicable accessibility standards to the extent practicable. If you experience any accessibility barriers on our Website, please contact us at [email protected] and we will make reasonable efforts to accommodate your needs.

23. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service or any aspect of our services, please contact us using the information below:

We will make every effort to respond to your inquiries within a reasonable timeframe. For urgent matters, particularly those involving food safety or health concerns, we encourage you to contact us as promptly as possible.